Resources FAQ

Q: How should I submit my file for you to print?

A: Files that are designed by a graphic designer and are print-ready, high resolution PDF's can be e-mailed to your salesperson or uploaded to our FTP site. We require a 1/8" or 0.125 bleed. In order to achieve the highest print quality, photo's should be 300dpi (dots per inch).

Q: I already have a database, what format should I submit it to you in?

A: We have the ability to work with many types of databases. Please save your database as one of the following: Excel (.xls or .xlsx), Text (.txt) or Comma Separated (.csv). If you are working in Works, there is an option to export as an Excel spreadsheet, please do so as we cannot process Works files. Please do not export your file into label format, it must be in one of the database types listed above. If you have questions about saving your file or the costs associated if it is not in one of our required file types, please click here to contact our Director of Client Relations, Erica.

Q: What is your turnaround time?

A: Our minimum turnaround time is 3 business days after everything associated with your project has been approved by both you and our project management specialists. Your sales rep will provide an accurate timeline for you upon approval.

Q: When is payment due?

A: Full payment is due prior to your job leaving our facility. To make a credit card payment by phone, please call our accounting department at 508.398.4580 x 12. It is unsafe to email any sensitive financial information.

Q: What types of payment do you accept?

A: We accept checks, money orders, American Express, Mastercard and Visa. Sorry, we do not accept Discover Card.

Q: How long will it take for my mail to reach my clients?

A: There are several factors that affect the amount of time it takes for your piece to reach its destination. The major factor is the class of mail that you choose. You have the option of First Class Presort (3-5 business days), Standard Presort (5-10 business days) and Non-Profit Presort (6-10 business days).

Q: What is the difference between mail classes?

A: First Class Presort requires you to have at least 500 approved addresses to mail to while Standard Presort only requires 200. With First Class, undeliverable mail will be returned to you and will reach your clients quicker. Standard and non-profit will not be returned and will take slightly longer to get to its destination.

Q: I have a letter and several inserts that I would like to go into my envelope. Do I have to do this myself first?

A: No, we would be happy to insert all of your pieces into your envelope. Depending on the size and shape of the envelope and the inserts, the charges will vary.

Q: I am sending out an invitation to my clients. Can you put a fancy font and a stamp on the envelope to make it look more personal?

A: Yes, we have many fonts to choose from and we would be happy to recommend one based on your individual needs. Additionally, we can machine apply either a First Class Presort,  Standard Presort or Non-Profit stamp to your piece.

Q: Do I have to supply the materials for my mailing?

A: The choice is up to you. We are able to use your materials or provide and print them for you. The cost depends on the item we are providing and we would be happy to provide you with an estimate.

Q: What permit should I put on my mailing?

A: If you are mailing using our permit account, you are authorized to print our permit on your piece. Click here to download a pdf with our permit information and layout. Your permit may be in any font or color so long as it is legible.

**Please note - if you are mailing non-profit, you must be authorized in writing by the US Postal Service to do so. If you have questions or need help to get your documentation in order, please contact our Director of Client Relations, Erica, by clicking here. Your tax exempt number is not your USPS authorization number; this must be obtained separately through your local Post Office. Your authorization will expire if not used within two (2) years.**